ICT Support Specialist L1/L2 (m/f/d)

To strengthen our ICT team, we are looking for immediately a committed, service-oriented personality as ICT Support Specialist L1/L2 (m/f/d). You will be responsible for smooth ICT operations, either alone or with a second specialist, and ensure professional support for our employees.

Your tasks

• Responsibility for first- and second-level support according to the service catalog – without on-call duty
• Processing support requests and close collaboration with the ICT team and external service providers
• Support for rollouts, maintenance, and system and client migrations
• Administration and maintenance of user accounts, permissions, Microsoft 365 licenses, and access rights
• Installation, configuration, and support of the client and workplace environment
• Analysis, coordination, and escalation of complex incidents and requests to third-level support
• Creation and ongoing maintenance of ICT documentation and knowledge bases
• Participation in ICT projects and support for employee training.
• Management of the ICT warehouse and the test and laboratory environment

Your profile

• Completed IT education with federal VET diploma (specialization in platform development/systems engineering) or comparable education
• Several years of professional experience in ICT support in a comparable position
• In-depth practical experience in a diverse Microsoft system landscape (Windows clients, Microsoft 365, Intune, Azure/Entra ID, servers, networks, printers, telephony, storage, and cloud services).
• Very good German language skills, as well as good English skills in speaking and writing; French language skills are an advantage
• Strong service orientation and a structured, independent, and reliable work ethic
• Analytical thinking skills, high initiative, and awareness of quality
• Enjoyment of teamwork and continuous improvement of ICT processes
• Knowledge of business processes in industrial companies is an advantage
• Microsoft, ITIL, or ITSM certifications are an advantage
• Category B driver's license is an advantage

Job sharing – successful together

This position is also suitable for job sharing. Two qualified professionals will share the responsibility, coordinate their tasks independently, and jointly ensure a high level of service quality. The model offers flexibility, promotes knowledge transfer, and creates an optimal work-life balance.

Interested?

We look forward to getting to know you!

Click right now on "Apply" !